I made my first purchase from The Outnet last month. This is a review of my experience.
I decided to bite on some low priced items from their clearance sale.
The only thing that could potentially improve the already detailed information would be customer reviews. That would probably take away from the site's sleekness but because it is already a discount destination, it wouldn't effect the status of the Outnet brand.
I still couldn't see them moving in this direction even though so many websites have opted to allow customers to voice their opinions (Revolve, Anthropologie, etc.). Thanks to online marketplace pioneers that first to permitted consumers to voice their praise and critiques of electronic and entertainment items, sellers of clothing, footwear, and accessories, like Zappos and Amazon (which now owns Zappos), have ushered in a trend that enables customers to weigh in on fit, quality, value, comfort, appearance, etc. I cannot help but expect that more and more websites will follow suit, eventually compelling luxury etailers to cave to demand.
But what Outnet lacks in reviews, it makes up for in customer service. My items arrived swiftly (considering they came from across the pond) and were packaged not in the chic hard black boxes of Net-a-Porter, but in a practical, bright white, amply sized, reusable zip-top shopping bag, emblazoned with their colorful circle logo and slogan, "It's Chic-onomics!" The items inside were wrapped carefully and separately, in white tissue paper. When I opened my package, it hardly felt like discount shopping.