January 21, 2011
Quality Control Issues and Customer Response
I bought a dress from Urban Outfitters back in October and am having a dilemma. Although the dress is very cute, the button loop at the neckline broke immediately and after I laundered it (exactly according to the care instructions, although I did not tumble dry like it said I could for fear of shrinking) the already short dress shrunk considerably. Now I realize it was not the world's most expensive dress. But even for $44 I expected it to hold up for longer than 2 short (dinner-length) wears and 1 wash!
I am still within the holiday return window and need to decide whether I should take the dress to the store or call and ask if I can mail it back due to defects. Or should I just eat the money and be annoyed? What would you do?
Do you ever feel timid about asking retailers to stand by their products? I normally wouldn't but the idea of staring the hip Urban Outfitter customer service staff in the face, explaining that "I simply cannot wear a butt-displaying former-dress-now-tunic, therefore I want a refund," makes me nervous.
This entire experience is also a lesson about the futility of buying cute but cheap thrills. It is a lesson I have learned too many times over!