Customer Service Rave: Rogan NYC

Sweater by Rogan

Plaid shirt by Acne

Stitch's jeans

Adidas

Bonus Speck Dog

I bought Chris the above heather-brown, linen-alpaca, henley sweater from Barneys when we were visiting New York in January. Although he picked it out, it was a birthday gift! So I held onto it for a few weeks. After his birthday, when he finally wore it, he noticed that a hole was developing where the garment tag attached to the knit. Knowing that Barneys would offer a return brought little comfort, as Chris REALLY wanted this sweater. But by now Barneys had cleared out any leftover discounted stock for the Warehouse Sale. So I contacted Rogan NYC with relatively low expectations. After all, I hadn't purchased the sweater 1. at full price or 2. directly from Rogan. Much to my surprise, Vivienne of customer relations responded to my email immediately, saying that she would have a replacement shipped to us if we sent the defective one to the warehouse for evaluation. The replacement sweater arrived today, making Chris a very happy (belated) birthday boy and both of us BIG fans of Rogan.

I have long admired Rogan's draped cardigans and chic separates. They've demonstrated their commitments to environmental and social justice many times over. I have a deep respect for ethical companies. And it is just great to learn that some brands absolutely stand behind their products! Thank you, Vivienne and Rogan NYC!